# Warranty – Aviron Active Support Aviron provides two hardware warranty tiers — a Standard Limited Warranty and a 20-Year Limited Warranty — covering rower, treadmill, and bike machines. An Accessory Warranty is also available for Aviron-branded accessories. --- ## Standard Limited Warranty Aviron Interactive Inc. will replace or repair any Aviron Product found to be defective in material or workmanship under the following coverage terms: - **Structural frame and drive motor (treadmills):** 10 years from date of initial shipment - **All other parts:** 1 year from date of initial shipment Applies to: rower, treadmill, and bike machines by Aviron. --- ## 20-Year Limited Warranty Aviron Interactive Inc. will replace or repair any Aviron Product found to be defective in material or workmanship for **20 years from the date of shipment**, subject to the following conditions: - Applies to rower, treadmill, and bike machines by Aviron - Equipment must be **purchased directly through Aviron's website** - Requires **consistent and current fee payments** of the initial recurring (monthly or annual) membership - For multiple Aviron machines, the warranty applies to the primary machine and any subsidiary machines with memberships tied to it under the same email address - The primary Aviron machine membership must be **activated within 90 days of the order date**; failure to do so causes the 20-Year Limited Warranty to revert to the Standard Limited Warranty - The 20-Year Limited Warranty will **revert to the Standard Limited Warranty** upon cancellation of the initial recurring (monthly or annual) membership - **One-time prepaid or "perpetual" membership offerings do not qualify** for the 20-Year Limited Warranty --- ## Accessory Warranty Aviron offers a limited warranty that all Aviron accessories will be free from defects in workmanship under the following terms: - **Coverage period:** 12 months from date of purchase - A valid proof of purchase is required - Upon request, the consumer must provide information to reasonably prove the date of purchase - Aviron will make all reasonable efforts to resolve problems before determining, at its discretion, if the product is defective - Aviron will bear the cost of shipping the product to the local designated return facility and back to the customer after completion of service - At its discretion, Aviron will determine if the defect requires the item to be replaced --- ## Exclusions and Limitations ### Who and What Is Covered - Coverage applies to the **original owner** of the product - The product must remain in the possession of the original purchaser, or, for gifted products, the owner of the original membership attached to that Aviron product - The Standard Limited Warranty and 20-Year Limited Warranty are **not transferable** - The purchaser's sole and exclusive remedy is for Aviron, at its discretion, to replace or repair the defective or malfunctioning product or component with the same or a comparable model **Rower warranted components and limited parts include:** - Power Adapter, Touchscreen, Drive Belt, Handlebar, Foot Carriage, Seat, Knob, Resistance Mechanism, Sensors, Frame, and Legs **Bike warranted components and limited parts include:** - Power Adapter, Touchscreen, Chain, Tensioner, Handlebar, Pedals, Pedal Crank, Seat, EMS Resistance Mechanism, Adjustment Knobs, Sensors, Frame, Dumbbell Rack, and Stabilizers **Treadmill warranted components and limited parts include:** - Drive Motor, Incline Motor, Touchscreen, Deck, Belt, Control Pad, and Frame Any replacement or repaired component shall be warranted for the remainder of the original warranty period, 2-Year Limited Warranty period, or 30 days, whichever is longer, or for any additional period required by applicable law. --- ### What Is Not Covered - Non-Aviron products or on-site labor - Units that are, or that Aviron reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller - Units purchased or used outside the U.S. or Canada without an agreement with Aviron or an authorized reseller - Units missing serial numbers - Software, even if sold with or embedded in the product, or internet connectivity; Aviron does not warrant that operation of the product will be uninterrupted or error-free - Damage or equipment failure due to normal wear and tear, improper or negligent assembly, maintenance, installation, relocation, or repair (other than by an Aviron authorized service technician) - Use of the product with third-party parts or accessories not originally intended for or compatible with the product, or any use contrary to the Aviron User Manual - Damage or equipment failure due to accident, abuse, improper or abnormal use, neglect, corrosion, discoloration of paint or plastic, theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters or acts of God, electrical wiring issues, power reduction, power fluctuation or power failure, unusual atmospheric conditions, collision, introduction of foreign objects, or unauthorized modifications - Incidental or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential damages; Aviron does not provide monetary or other compensation for repairs or replacement parts costs, including but not limited to gym membership fees, work time lost, cost of substitute equipment, diagnostic visits, maintenance visits, or transportation - Equipment used for commercial purposes or for any use other than a single family or household Any attempt to move or repair fitness equipment creates a risk of injury and property damage. Aviron is not responsible or liable for any damage or injury incurred during, or as a result of, any move, repair, or attempted repair by anyone other than an Aviron authorized service technician. All moves or repairs attempted by the customer or their agents are undertaken **at the customer's own risk**. --- ### What Is Not Covered for Accessories - Defects or damages resulting from use other than normal and customary manner - Defects or damages from abnormal use, abnormal conditions, improper storage, full submersion in liquid, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or damage caused by shipping - Alleged product defects or malfunctions not reported to Aviron's Customer Service Department during the applicable limited warranty period - All plastic surfaces and all other externally exposed parts that are scratched or damaged due to normal customer use --- ## How to Obtain Warranty Service Customers making a warranty claim must contact Aviron within their warranty period: **Contact:** [support@avironactive.com](mailto:support@avironactive.com) Aviron will then determine the best method of resolution — whether the issue can be remotely repaired, or whether the customer must return the defective product or component to Aviron. The customer must notify Aviron of intent to return and receive confirmation from Aviron before returning any product. --- ## Claimant's Responsibilities - Ensure the defective product or component is properly packed to protect it from damage during shipping - Take pictures of the state of the product prior to packing - Aviron will not be responsible for any damage that occurs to the product or component during shipment --- ## What Aviron Will Do - Review, repair, or replace the product or component at Aviron's discretion - Return the repaired or replaced product or component to the claimant at Aviron's expense in the contiguous U.S. and Canada - Ground/economy ship all replacement warranty products or components to the claimant - Charges will apply for any alternative shipping methods requested by the claimant - Products shipped outside of their initial purchase country may be subject to additional shipping costs - Where the product warranty has been deemed void, the costs of repair and any associated shipping costs shall be borne by the claimant - Aviron will contact the claimant prior to return of the repaired product or component --- ## Restriction on the Duration of Implied Warranties The term of any implied warranty, including any implied warranty of merchantability or fitness for a particular purpose, is limited to the term of the expressed Standard Limited Warranty and 20-Year Limited Warranty. Some countries, states, and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. --- ## Restriction on Other Damages Aviron shall not be liable for any direct, consequential, incidental, indirect, or special damages under the Standard Limited Warranty, 20-Year Limited Warranty, or any implied warranty. Some countries, states, and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. --- **Canonical URL:** https://www.avironactive.com/support/general/warranty/